Office Policies
Appointment Policy
The scheduled appointment is reserved specifically for your child. Any change in this appointment affects many patients. If a cancellation is unavoidable, please call the office at least 24 hours in advance so that we may give that time to another patient. As a courtesy, our office will attempt to contact you for confirmation 1-2 days prior to your child’s appointment. However, we do ask that the parents/guardians assume responsibility for their child’s appointment time.
If a 24 hour notice is not given, a fee will be charged. Repeated missed appointments of any kind may be subject to dismissal from our practice.
Scheduling Policy
Our office appreciates your promptness in arriving for your child’s dental visit. We reserve a specific time for your child according to their dental needs and level of cooperation. We request that younger, pre-school age children are scheduled early in the day when they are more rested, alert and more receptive to treatment. Please be aware that after school appointment times are limited and in high demand. It may be necessary for your child to miss school for their dental appointment. Dental appointments are excused absences from school and we will gladly provide a school excuse for your child.
We value your time and will do our best to remain on schedule throughout the day. We do ask that you please remember that each child in our office is an individual and some may require more patience and “TLC” than others. We also experience the occasional emergency which may cause delays in our scheduling. We ask for your patience and that you please keep in mind that your child may be the next one needing our extra attention.
Payment Policy
- As a courtesy, we will electronically file your insurance claim on your behalf to save you the paperwork.
- Claims are submitted on the day of service once full payment has been made to our office. You will be reimbursed directly by your insurance provider.
- Please note: We are an out-of-network provider and do not have access to the specifics of your insurance plan (e.g., coverage percentages or treatment exclusions). We cannot accept payment directly from your insurance company.
- Full payment is required at the time of service, regardless of insurance status.
- We accept the following payment methods:
- Cash
- Check ($50 fee for returned checks)
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover, HSA/FSA)
- A 3% surcharge applies to all credit card payments.
There is no surcharge for checks, debit cards, or HSA/FSA cards.
