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Office Policies

Appointment policy
The scheduled appointment is reserved specifically for your child. Any change in this
appointment affects many patients. If a cancellation is unavoidable, please call the office
at least 24 hours in advance so that we may give that time to another patient. As a courtesy, our office will attempt to contact you for confirmation 1-2 days prior to your child’s appointment. However, we do ask that the parents/guardians assume responsibility for their child’s appointment time.
If a 24 hour notice is not given, a fee will be charged. Repeated missed appointments of any kind may be subject to dismissal from our practice.

Scheduling policy:
Our office appreciates your promptness in arriving for your child’s dental visit. We reserve a specific time for your child according to their dental needs and level of cooperation. We request that younger, pre-school age children are scheduled early in the day when they are more rested, alert and more receptive to treatment. Please be aware that after school appointment times are limited and in high demand. It may be necessary for your child to miss school for their dental appointment. Dental appointments are excused absences from school and we will gladly provide a school excuse for your child.
We value your time and will do our best to remain on schedule throughout the day. We do ask that you please remember that each child in our office is an individual and some may require more patience and “TLC” than others. We also experience the occasional emergency which may cause delays in our scheduling. We ask for your patience and that you please keep in mind that your child may be the next one needing our extra attention.

Payment Policy:
As a courtesy to our patients, we will be happy to file your insurance claim electronically for you. This eliminates any paperwork to be completed and sent by you.
We will immediately file your insurance claim electronically on the day of service once you pay our office in full. You will be reimbursed directly by your insurance company. Insurance policies are a contract between you (or your employer) and the insurance company. Our office is not a part of that agreement. Because of this, we do not know the details of your specific plan (i.e. percentages of reimbursement or specific treatments that are covered or not covered) and are also not able to accept payment directly from your insurance company.
Our office policy is that payment is to be paid in full at the time services are rendered (regardless of whether you have dental insurance or not). The following are payment options that we accept here: Cash, Check*, or Credit/Debit Card (Master Card, Visa, American Express, or Discover). *There is a returned check fee of $50.

BOHP  American Board of Pediatric Dentistry UNC School of Dentistry NCAPD AAPD
Chapel Hill Pediatric Dentistry
205 Sage Rd., Suite # 202
Chapel Hill, NC 27514
(919) 929.0489


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